Return & Exchange

Return and Exchange


The customer can only return an item with a valid reason within 10 consecutive days from the delivery date. In case of receiving a damaged or broken product, the customer has to inform at or call us on 0336-4442253 Marketplace within 24 hours of receiving the product.

The customer understands that there can be color shade variation to a certain extent while making a purchase form marketplace which can occur due to the device used to make the purchase and the difference in viewing light. Reasons of this nature will not be accepted.

The table below highlights the Return Claim Window and Exceptional Cases for the clauses mentioned above: products in addition to different categories of products in addition to the clauses mentioned above:


Return Window & Exception Cases

Clothing, Apparel & Shoes

10 Days return


10 Days return and refund. Not eligible for return if the item is "No longer needed" For device-related issues after usage please contact the brand warranty provider directly (if applicable).




Customers can replace an item if it meets the reasons mentioned in the Returns & Refunds section provided a replacement item is in stock and available. For replacements of items other than ones received as damaged or broken, the replacement item must be a different color or size variant of the same item.

General Rules for Returns, Refunds & Replacements:

In addition to the conditions stated in the above section the item under question for a return, refund or replacement must be:

  • Bought from
  • Shipped to an address in Pakistan
  • Not received as a gift
  • Not purchased on sale or through a promotion

For all approved returns, the customer must pack the item securely as it was received with all tags and labels intact. The customer will be provided with a Way Bill to place on the securely packed item. The packet can then be either collected from the customer by the assigned courier service or the customer can drop off at the nearest assigned courier service office.

Refunds will be processed after the product is received and accepted by the seller as being in its original condition. The refund can take from 7 to 15 working days and will only be deposited into the customer’s shared bank account. Damaged or broken products will be refunded after within 7 to 15 working days, from the time the claim was filed, into the customer’s shared bank account.

At all times, the Essentia team reserves the right to refuse a return or replacement request if they feel that the claim is not justified.